Technology Success Framework (TSF)
Our Managed IT Services is built upon our Technology Success Framework that works alongside our Success program which is extremely flexible and cost-effective. We'll assume ongoing responsibility for managing, monitoring and problem resolution for your business' digital infrastructure.
End User Computing
Our Technology Success Program is a comprehensive Managed IT Services solution for businesses looking for more than just IT support. Our Managed IT Services outlook is built upon our Technology Success Framework™ (TSF) that looks to align business applications and infrastructures to your business vision and strategy.
When you're working with Tech Success you do not get a reactive IT Support Partner, you get a real business partnership that will address the business impact of each technology being used in your organization. our Technology Success Program assures that our Managed IT Services team operates as your internal IT department, focused on technology standards and alignment, together with business impact and IT strategy.
Simple Pricing, No Surprises!
We believe in our value and that's why we don't offer term contracts unless requested. Our Managed IT Services offering is billed on a flexible monthly per-user subscription model which allows our clients the ability to decrease or increase depending on user fluctuation.
Not only will you have unlimited access to our highly accredited technical team - but you will also be assigned with a virtual Chief Information Officer (vCIO) performing scheduled proactive visits helping you understand the business impact of operating technologies. We make sure your business operates under a series of best practices for key technology areas to align your technology with high standards on a regular basis.
Dedicated IT Management (vCIO)
Strategic insight and planning from your vCIO
A function of our engagement with you is to have a complete mastery of your business use of technology to understand how it is aligning with your business targets. This goes beyond basics including industry Madaned IT Services trends, business applications, or compliance requirements. This implies that we need to understand what your business does, how you do it, and how your technology assists in these questions in order to provide you with the highest level of our service.
Proactive Managed IT Services
True Preventative Maintenance
We have developed comprehensive checklists that we run through to keep all components of your network in excellent order. Our Network Monitoring System sends us alerts when any key variable on your network reaches a warning or critical state, so we can act upon the alert before you even know there’s a problem.
Maintaining & securing your infrastructure proactively
Our team of IT experts will fully manage your organisation's network and keep your IT Systems operational constantly monitoring functions and operations within your network.
We are essentially responsible for installing, maintaining and upgrading any software or hardware required to efficiently run your Servers and computers.
Customer Support Team
Supporting your business 24/7
Our exceptional IT Support team takes every measure to go above and beyond and will take that extra step to make you feel that we understand what you are going through.
On Boarding Process
Free Strategy Session
Meeting with our vCIO discussing your business challenges, available technologies and brainstorming ideas.
Complete a Fact Finder survey.
For more complex needs, a Discovery Workshop will help unravel your requirements.
Depending on the services you require, we may also undertake an assessment of your current IT environment.
We create a transition plan from your current configuration to your new service. We will provide any practical variation options and options for further developing and improving your technology in future.
Yay, you’ve decided to use Tech Success. Accept online to start your subscription.
Our Service Transition team ensures little-to-no interruptions to your organisation’s workflow while you are getting started with new Tech Success services.
You’ll be given a service active date. You and your staff will receive the full benefits of Tech Success services from this date, including a single monthly bill.
Frequently Asked Questions
Simple upfront pricing
When you become part of our client ecosystem, you not only get our Modern Workplace approach but you also benefit from our catalogue of best-of-breed Vendors, curated along with our business alignment approach to help you grow your business.
As industry experts, we will guide you in attaining hardware and software that’s right for your business targets – not just the "latest hype".
We help you build a business that grows with technology, not one that stays waiting and incurs higher costs at a later stage. Tech Success empowers you to seize every opportunity.
Talk to an expert
We'd love the opportunity to sit with you and discuss technology and your business