Ad-Hoc Services
Purchase hours and use anytime your require IT help.
DETAILS
Ad Hoc IT Services for when you need us most.
The effect of unexpected IT problems can have a devastating effect on your business operations and when that happens we can get you out of trouble with our ad hoc IT support with our superior response when you pre purchase a block of prepaid hours.
So if you feel that there is no need to enter into a fixed cost Managed Services arrangement, but still need professional help with your IT systems from time to time and would like to be able to turn to a reliable and high quality IT company when you need, Tech Patrol is the right choice.
We can provide ad-hoc IT support with a minimum block of prepaid 5 hours. The more upfront hours you purchase the lower the hourly rate. Please refer to our rates and SLA.
With every case requested we will provide you with an estimate on the time needed to resolve the problem and associated costs. You can turn to us for desktop support, network support, server support and maintenance issues, system health and security checks or cleaning up after a virus attack.
RATES CARD
Standard Rates
Business Hours Labour Rate | $145 per hour |
After Hours Labour Rate | $175 per hour |
Please note: Technical Support is charged in 15-minute increments
Onsite Callouts
Business Hours | After Hours | |
Distance 0-25km from CBD | $30 | $60 |
Distance 25-100km from CBD | $60 | $120 |
Distance 100-200km from CBD | $120 | $240 |
Response Platinum
Business Hours | After Hours | |
Emergency Response for Critical Issues | $100 | $200 |
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