There is a once-off porting fee to transfer each number ($25.00 per Category A/simple port) or group of numbers ($220.00 per Category C/complex port).

$55.00 for a 13/1300/1800 number.

Category A number ports are applicable only to single/standalone numbers delivered on...

• PSTN fixed phone lines (a standard, single port "phone plug in the wall" - the same as is typically found in a residential phone service) with no complex services (see below)
• NBN Phone services, where the service is delivered from the "Phone" ports on the NBN NTU
• Porting from most other VoIP providers (see below for exceptions)

Category C number ports are applicable to any numbers that...

• Are delivered over an ISDN / PRI service
• Include a number range (10-range, 100-range, etc.)
• Are being ported from Telstra DOT (even if it's a single number)

If any of your numbers being ported require Category C porting, we generally recommend setting Category C for all of your numbers on the port.

This way, all of your numbers will be processed as a single port, so they will all fall under a single Category C porting cost and will be processed at the same time.

A complex service is a type of phone service or add-on that can prevent numbers being ported, or prevent a number port from being elligable for "Category A" porting.  Some examples include....

• The line or number being part of a "hunt group" (must be removed from the hunt group first, may be diverted in the meantime)
• An ADSL internet service being present on the line (must be moved to another line or removed first)
• A Faxstream service being present on the line (must be removed first)
• The phone number being delivered over ISDN (must be ported with Category C)

Yes, during the cutover window, where your number is moving from your losing carrier to us, your number will be unreachable. Normally, downtime is only a few minutes per number, but on rare occasions, can be up to 4 hours.

• Providing incorrect details, or details that don't match the previous providers account records will cause the port to fail, which can significantly delay a number port.
• For a category A port, having complex services on a line (line hunt, fax stream, etc.) will cause the port to fail and can significantly delay a number port.  Such services must be removed before porting.
• Number porting agreements between different carriers have different agreed turnaround times.  Certain carriers simply take longer than others to respond to porting requests.

Once the port in has been completed, the existing telephone service will cease to function. This will also mean that any services connected to the line such as Broadband Internet or monitored security systems will be disconnected. You should check with your service provider to ensure you will not incur early disconnection fees as a result.

This number will function like any other allocated number, and can be used in conjunction with an extension, Fax service, or feature of a Hosted PBX service (such as a queue, ring group, or IVR menu).