Enterprise grade telephony solution for your business at an affordable price
Our Cloud Hosted PBX is a communications package designed for business, delivering features of a high end traditional PBX at a fraction of the price. You don't need any PBX hardware onsite, as it's hosted for you in our secure data centre and connected to Symbio Networks which is Australias largest wholesale VoIP provider.
This is a truly flexible high-impact, high-quality business phone solution. Not only will you benefit from complete control with crystal clear phone calls, you will also no longer have to experience the high costs of a traditional phone system with expensive equipment and landline rental. It allows all employees, located anywhere in the world, to be connected to the same network, offering one connected system at a cheaper cost yet higher quality.
Why Business VoIP?
Imagine a business that is not dependant on where you are located, or what technology you are using to communicate with your clients. You could be anywhere in the world, but still talk to your customers and provide the same service as if you are within the same office as your client.
Our comprehensive Business Voice solution will provide unrivalled performance, flexibility and scalability, and we'll have your staff communicating better in no time at all. In fact, our goal is to dramatically improve your ability to communicate AND deliver immediate cost savings.
Trusted by hundreds of customers. Here's why
Voicemail to Email
Listen to office voicemail on the go. Have your voicemails automatically emailed to you as audio files
Call park & pickup
Need to take a call somewhere private? Simply 'park' the call and pick it up from a different office extension
Music on hold
Customise what music your callers hear while 'on hold'. Royalty-free music is included by default
Fax to Email
Send and receive faxes through your email
Assign your staff to a particular group and setup a number that rings all group members
Store contact names and numbers in your handset directory. (Contact names show up on caller ID)
Greet callers with an interactive welcome menu (eg. Press 1 for Accounts, Press 2 for Sales). Also called an IVR
Staff, suppliers, customers or local take-away: call your favourite numbers at the touch of a button
Records telephone conversations in a digital audio file format
Setup a voice conference with other participants
Time of day routing
Automatically direct calls, or play certain voicemail messages, based on the time / date the call is received
You won't lose your numbers when you switch. Transfer ('port') your numbers over
LOCAL & STD
10 cents untimed
18 cents per minute
Charged per second
Varies per destination
Please contact us for the latest call rates
30 cents untimed
$5.50 per month
$15.00 per month
$30.00 per month
$15.00 per month
There is a once-off porting fee to transfer each number ($25.00 per Category A/simple port) or group of numbers ($220.00 per Category C/complex port).
$55.00 for a 13/1300/1800 number.
Category A number ports are applicable only to single/standalone numbers delivered on...
- PSTN fixed phone lines (a standard, single port "phone plug in the wall" - the same as is typically found in a residential phone service) with no complex services (see below)
- NBN Phone services, where the service is delivered from the "Phone" ports on the NBN NTU
- Porting from most other VoIP providers (see below for exceptions)
Category C number ports are applicable to any numbers that...
- Are delivered over an ISDN / PRI service
- Include a number range (10-range, 100-range, etc.)
- Are being ported from Telstra DOT (even if it's a single number)
If any of your numbers being ported require Category C porting, we generally recommend setting Category C for all of your numbers on the port.
This way, all of your numbers will be processed as a single port, so they will all fall under a single Category C porting cost and will be processed at the same time.
A complex service is a type of phone service or add-on that can prevent numbers being ported, or prevent a number port from being elligable for "Category A" porting. Some examples include....
- The line or number being part of a "hunt group" (must be removed from the hunt group first, may be diverted in the meantime)
- An ADSL internet service being present on the line (must be moved to another line or removed first)
- A Faxstream service being present on the line (must be removed first)
- The phone number being delivered over ISDN (must be ported with Category C)
Yes, during the cutover window, where your number is moving from your losing carrier to us, your number will be unreachable. Normally, downtime is only a few minutes per number, but on rare occasions, can be up to 4 hours.
- Providing incorrect details, or details that don't match the previous providers account records will cause the port to fail, which can significantly delay a number port.
- For a category A port, having complex services on a line (line hunt, fax stream, etc.) will cause the port to fail and can significantly delay a number port. Such services must be removed before porting.
- Number porting agreements between different carriers have different agreed turnaround times. Certain carriers simply take longer than others to respond to porting requests.
Once the port in has been completed, the existing telephone service will cease to function. This will also mean that any services connected to the line such as Broadband Internet or monitored security systems will be disconnected. You should check with your service provider to ensure you will not incur early disconnection fees as a result.
This number will function like any other allocated number, and can be used in conjunction with an extension, Fax service, or feature of a Hosted PBX service (such as a queue, ring group, or IVR menu).
If you have any further questions about porting, please don't hesitate to contact our support team.
Talk to an expert
We'd love the opportunity to sit with you and discuss technology and your business