Cloud PBX

Cloud PBX

A smarter way to run your office phones

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We'd love to meet and discuss how we can help you with your tech requirements

Enterprise grade telephony solution for your business at an affordable price

Our Cloud Hosted PBX is a communications package designed for business, delivering features of a high end traditional PBX at a fraction of the price. You don't need any PBX hardware onsite, as it's hosted for you in our secure data centre and connected to Symbio Networks which is Australias largest wholesale VoIP provider.

This is a truly flexible high-impact, high-quality business phone solution. Not only will you benefit from complete control with crystal clear phone calls, you will also no longer have to experience the high costs of a traditional phone system with expensive equipment and landline rental. It allows all employees, located anywhere in the world, to be connected to the same network, offering one connected system at a cheaper cost yet higher quality.

Why Business VoIP?

Imagine a business that is not dependant on where you are located, or what technology you are using to communicate with your clients. You could be anywhere in the world, but still talk to your customers and provide the same service as if you are within the same office as your client.

Our comprehensive Business Voice solution will provide unrivalled performance, flexibility and scalability, and we'll have your staff communicating better in no time at all. In fact, our goal is to dramatically improve your ability to communicate AND deliver immediate cost savings.


Trusted by hundreds of customers. Here's why

Grows with you

Cloud PBX is the only Virtual PBX phone system you'll ever need. Built to be future-proof and scalable, you can easily add capacity for extra staff and new offices as your business grows

Work Anywhere

You aren't limited to a single office location. Connect your main office, regional branches and even home offices into a single centrally-managed phone system.

No lock-in contracts

We stand by our performance to deliver a great solution with excellent VoIP quality on enterprise grade SIP trunks and back this up with no lock in contracts.

Spend Management

View invoices, transactions, and CDRs on the web, download to spreadsheets. Current monthly spend can be accessed as well as the ability to check calls and associated costs from any queried time period

Extensive Features

Business VoIP offers the advanced features that are often associated with large, high end (and high cost) proprietary PBXs. Features such as Auto Attendant, Call Queuing, Voicemail to email, Call recording are all built in standard.

Uptime & Support

With equipment located in secure, monitored data centres, you can rely on us to provide rock solid service, enabling you to focus on running your business

Uptime is our guaranty

The solution is built upon equipment located in secure, monitored data centres. You can rely on us to provide rock solid service, enabling you to focus on running your business.

Virtual Fax

Your faxes can be converted to PDF and emailed to your team, you can also attach documents to an email and they will be sent as a Fax

Spend Management

View invoices, transactions, and CDRs on the web, download to spreadsheets. Current monthly spend can be accessed as well as the ability to check calls and associated costs from any queried time period

System Features

  • Voicemail to Email

    Listen to office voicemail on the go. Have your voicemails automatically emailed to you as audio files

  • Call park & pickup

    Need to take a call somewhere private? Simply 'park' the call and pick it up from a different office extension

  • Music on hold

    Customise what music your callers hear while 'on hold'. Royalty-free music is included by default

  • Fax to Email

    Send and receive faxes through your email

  • Hunt Group

    Assign your staff to a particular group and setup a number that rings all group members

  • Contact directory

    Store contact names and numbers in your handset directory. (Contact names show up on caller ID)

  • Auto Attendant

    Greet callers with an interactive welcome menu (eg. Press 1 for Accounts, Press 2 for Sales). Also called an IVR

  • Speed Dial

    Staff, suppliers, customers or local take-away: call your favourite numbers at the touch of a button

  • Call Recording

    Records telephone conversations in a digital audio file format

  • Conference calls

    Setup a voice conference with other participants

  • Time of day routing

    Automatically direct calls, or play certain voicemail messages, based on the time / date the call is received

  • BYO numbers

    You won't lose your numbers when you switch. Transfer ('port') your numbers over



10 cents untimed


18 cents per minute
Charged per second


Varies per destination
Please contact us for the latest call rates


30 cents untimed



$5.50 per month


$15.00 per month


$30.00 per month


$15.00 per month


What costs are involved in number porting (transferring a number to Tech Success)?

There is a once-off porting fee to transfer each number ($25.00 per Category A/simple port) or group of numbers ($220.00 per Category C/complex port).

$55.00 for a 13/1300/1800 number.

Category A number ports are applicable only to single/standalone numbers delivered on...

  • PSTN fixed phone lines (a standard, single port "phone plug in the wall" - the same as is typically found in a residential phone service) with no complex services (see below)
  • NBN Phone services, where the service is delivered from the "Phone" ports on the NBN NTU
  • Porting from most other VoIP providers (see below for exceptions)

Category C number ports are applicable to any numbers that...

  • Are delivered over an ISDN / PRI service
  • Include a number range (10-range, 100-range, etc.)
  • Are being ported from Telstra DOT (even if it's a single number)

If any of your numbers being ported require Category C porting, we generally recommend setting Category C for all of your numbers on the port.

This way, all of your numbers will be processed as a single port, so they will all fall under a single Category C porting cost and will be processed at the same time.

What is a "Complex Service"

A complex service is a type of phone service or add-on that can prevent numbers being ported, or prevent a number port from being elligable for "Category A" porting.  Some examples include....

  • The line or number being part of a "hunt group" (must be removed from the hunt group first, may be diverted in the meantime)
  • An ADSL internet service being present on the line (must be moved to another line or removed first)
  • Faxstream service being present on the line (must be removed first)
  • The phone number being delivered over ISDN (must be ported with Category C)

Will my number experience any down time?

Yes, during the cutover window, where your number is moving from your losing carrier to us, your number will be unreachable. Normally, downtime is only a few minutes per number, but on rare occasions, can be up to 4 hours.

What can delay a number port?

  • Providing incorrect details, or details that don't match the previous providers account records will cause the port to fail, which can significantly delay a number port.
  • For a category A port, having complex services on a line (line hunt, fax stream, etc.) will cause the port to fail and can significantly delay a number port.  Such services must be removed before porting.
  • Number porting agreements between different carriers have different agreed turnaround times.  Certain carriers simply take longer than others to respond to porting requests.

What will happen to the line my number is associated with?

Once the port in has been completed, the existing telephone service will cease to function. This will also mean that any services connected to the line such as Broadband Internet or monitored security systems will be disconnected. You should check with your service provider to ensure you will not incur early disconnection fees as a result.

Once my number is ported, what happens?

This number will function like any other allocated number, and can be used in conjunction with an extension, Fax service, or feature of a Hosted PBX service (such as a queue, ring group, or IVR menu).

If you have any further questions about porting, please don't hesitate to contact our support team.

Talk to an expert

We'd love the opportunity to sit with you and discuss technology and your business

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