Why Business VoIP?
Imagine a business that is not dependant on where you are located, or what technology you are using to communicate with your clients. You could be anywhere in the world, but still talk to your customers and provide the same service as if you are within the same office as your client.
Our comprehensive Business Voice solution will provide unrivalled performance, flexibility and scalability, and we'll have your staff communicating better in no time at all. In fact, our goal is to dramatically improve your ability to communicate AND deliver immediate cost savings.
LOCAL & STD
10 cents untimed
18 cents per minute
Charged per second
Varies per destination
Please contact us for the latest call rates
30 cents untimed
$5.50 per month
$15.00 per month
$30.00 per month
$15.00 per month
Q. What costs are involved in number porting (transferring a number to Tech Success)?
There is a once-off porting fee to transfer each number ($25.00 per Category A/simple port) or group of numbers ($220.00 per Category C/complex port).
$55.00 for a 13/1300/1800 number.
Category A number ports are applicable only to single/standalone numbers delivered on...
- PSTN fixed phone lines (a standard, single port "phone plug in the wall" - the same as is typically found in a residential phone service) with no complex services (see below)
- NBN Phone services, where the service is delivered from the "Phone" ports on the NBN NTU
- Porting from most other VoIP providers (see below for exceptions)
Category C number ports are applicable to any numbers that...
- Are delivered over an ISDN / PRI service
- Include a number range (10-range, 100-range, etc.)
- Are being ported from Telstra DOT (even if it's a single number)
If any of your numbers being ported require Category C porting, we generally recommend setting Category C for all of your numbers on the port.
This way, all of your numbers will be processed as a single port, so they will all fall under a single Category C porting cost and will be processed at the same time.
Q. What is a "Complex Service"
A complex service is a type of phone service or add-on that can prevent numbers being ported, or prevent a number port from being elligable for "Category A" porting. Some examples include....
- The line or number being part of a "hunt group" (must be removed from the hunt group first, may be diverted in the meantime)
- An ADSL internet service being present on the line (must be moved to another line or removed first)
- A Faxstream service being present on the line (must be removed first)
- The phone number being delivered over ISDN (must be ported with Category C)
Q. Will my number experience any down time?
Yes, during the cutover window, where your number is moving from your losing carrier to us, your number will be unreachable. Normally, downtime is only a few minutes per number, but on rare occasions, can be up to 4 hours.
Q. What can delay a number port?
- Providing incorrect details, or details that don't match the previous providers account records will cause the port to fail, which can significantly delay a number port.
- For a category A port, having complex services on a line (line hunt, fax stream, etc.) will cause the port to fail and can significantly delay a number port. Such services must be removed before porting.
- Number porting agreements between different carriers have different agreed turnaround times. Certain carriers simply take longer than others to respond to porting requests.
Q. What will happen to the line my number is associated with?
Once the port in has been completed, the existing telephone service will cease to function. This will also mean that any services connected to the line such as Broadband Internet or monitored security systems will be disconnected. You should check with your service provider to ensure you will not incur early disconnection fees as a result.
Q. Once my number is ported, what happens?
This number will function like any other allocated number, and can be used in conjunction with an extension, Fax service, or feature of a Hosted PBX service (such as a queue, ring group, or IVR menu).
If you have any further questions about porting, please don't hesitate to contact our support team.
Talk to an expert
We'd love the opportunity to sit with you and discuss technology and your business